FAQ - BMW Park Lane - NATO Sales

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What happens next?

Once you have chosen a new BMW from our range please contact BMW Park Lane to place your order. For those personnel based at HQ ARRC, Rheindalen, Germany you can also contact:

NAAFI Showroom
Trenchard Road,
JHQ

or by calling 0049 2161 562 96100.

What happens after I have placed my order?

Once you have placed the order your new BMW will then be built and shipped to the UK for collection. This process takes approximately 3-4 months for most models. During this time you will be kept informed of your order's progress, and notified of the expected delivery date.

What happens if I am serving in America?

Personnel serving in North America can have their vehicle shipped directly from the factory. For further information please contact BMW Park Lane on 020 7514 3555.

Where do I collect?

With the exception of those personnel based in North America, collection and delivery of your new BMW will be from the BMW Broad Oak Ashford Handover Centre:

BMW Broad Oak Ashford Handover Centre
The Boulevard
Orbital Business Park
Ashford
Kent
TN24 0GA
Tel: 01233 500 555

This is necessary to facilitate the UK first registration. Factory collection can also be arranged if preferred, however, certain conditions apply.

Do you have any cars in stock?

For those customers who need a quick delivery we have the facility to look for unsold cars already in the UK. Whilst we may not be able find your exact first choice, we can usually offer many close alternatives.

Please call BMW Park Lane on 020 7514 3555 to discuss.

Can I part exchange my current car?

Yes. BMW Park Lane offers a very competitive part exchange programme. Prices can only be given 4-6 weeks prior to collection of your new BMW or MINI.

How do I pay?

On placing your order we will require a 10% deposit. This can be paid in Euros or Sterling. The 90% balance owing will need to be settled prior to collection and can also be accepted in Euros or Sterling. Payment can be accepted by Electronic Transfer, Bankers Draft or Debit Card.

When is the price fixed?

The cost of your new BMW is 'fixed' when the car is allocated a chassis number. If the price goes up after this you are protected from the increase. If the price goes down you will still be offered the car at the new lower price.

Please note that this does not apply to currency exchange rates.

How often can I change cars?

This depends on your local entitlement. However, BMW AG (Germany) International Direct Sales will only offer you one NATO programme car per entitled person per 12-month period. For those customers who wish to change at the 12-month point we recommend you contact BMW Park Lane as soon as possible to ensure we have time to build your next BMW to coincide with your entitlement.

Does this scheme apply to motorcycles?

Regrettably there is no program specifically for motorcycles although our BMW Park Lane office may be able to assist with a tax free purchase. Please contact James Thompson on +44 (0)20 7409 3355.

Please note: Model photos are for illustrative purposes only. Actual appearance and specification may differ.

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